resolution

Domestic building dispute resolution

Domestic Building Dispute Resolution Victoria (DBDRV) is an independent government agency that provides free services to help resolve domestic (residential) building disputes.

This service was established to resolve domestic building disputes without the cost and time often associated with courts and tribunals.

If you experience an issue during a residential building project, you need to try to resolve the dispute yourself – before you apply to DBDRV. This is a legislative requirement, so you will need some proof showing how you have tried to resolve the dispute. This may include notes from meetings or email records.

If you are unable to resolve the issue(s) during your initial meeting with the other party, i.e. owner or builder (or other parties), you must write to the other party outlining any remaining issues. In this letter, you must advise them of your next step, which might include lodging an application with DBDRV.

To begin using resolving your dispute through DSDRV, simply visit their website and click on the “application” button.

You will be prompted with a range of questions. If while you are answering these questions, a pop up appears that says “is our service right for you?” you will be directed to answer a range of further questions.

If you are eligible to use the services, then you will be allocated a file manager, who will familiarise themselves with your matter and decide which course of action is most appropriate in your dispute.  Please note that you need to be involved in the process in good faith and attempt to fully resolve the issues.  If a Dispute Resolution Officer is able to get the parties to resolve the dispute, s/he will present a draft order to the Chief Dispute Resolution Officer.

The Chief Dispute Resolution Officer has the power to issue binding dispute resolution orders and certificates.  Builders please note that if the dispute involves any defective works, the Chief Dispute Resolution Officer will report them to the Victorian Building Authority after the conciliation process is completed.

Further information

If you are not eligible to use DBDRV, your next step, is to speak with us.

 

This article provides information that is general in nature and is not a substitute for legal advice.

 

Domestic Building Dispute Resolution Victoria (DBDRV): https://www.dbdrv.vic.gov.au/

Image credit: www.dbdrv.vic.gov.au/